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Wenara

Terms of Service

Last updated 7 September 2026

These terms govern use of Wenara, software operated by Deerly Pty Ltd (Australia), trading as Wenara. By creating an account, requesting a pilot seat, or using the patient app, you agree to them. The Privacy Policy is part of these terms.

If you are a patient, the sections that most affect you are 2, 5, 6, 8 and 10. If you are a practitioner, read all of them. These terms apply to invite-only pilot use.

1. What Wenara is, and is not

Wenara is practice software with AI assistance. It helps psychologists document sessions, manage Medicare / MHCP workflow, and carry an approved between-session plan to a patient app.

Wenara does not provide healthcare. It does not diagnose, treat, prescribe, or make clinical decisions. It is not a medical device under the Therapeutic Goods Administration framework for software that itself diagnoses or treats. Every clinical judgement stays with a registered practitioner.

2. Not an emergency or monitoring service

Wenara is not monitored in real time. Messages and check-ins are reviewed by the treating practitioner in their working hours.

If you are in immediate danger, call 000. Lifeline is available 24 hours on 13 11 14. Do not rely on Wenara to summon help.

3. Pilot access

During the pilot, practitioner accounts are invite-only. Requesting a seat does not create an account and does not guarantee a seat. We may email you a single-use invite code. You must enter a valid code before creating an account.

Pilot software is provided as a beta. Features may change, break, or be withdrawn. We do not offer an uptime SLA during pilot. Do not use Wenara as the sole copy of a clinical record you are required to keep, export and retain your own copy as your profession requires.

4. Practitioner responsibilities

If you use Wenara as a practitioner, you agree that:

  • You hold current registration to practise (AHPRA for Australian psychologists) and you remain professionally responsible for clinical decisions, records, and advertising of your services.
  • You will review every AI-generated draft before signing or sending it. Approving a draft means you have checked it. Do not disable or work around the review queue.
  • You will obtain informed consent from patients before recording a session, sending audio for transcription, or inviting them to the patient app, including overseas AI processing described in the Privacy Policy.
  • You will keep a reachable Australian mobile number for Wenara crisis SMS, keep crisis SMS enabled for your practice, and explicitly acknowledge crisis alerts in Inbox. You may nominate an optional practice backup contact for non-acknowledgement escalation. Crisis alerts notify you in parallel with patient-facing emergency and Lifeline contacts; Wenara does not contact Triple Zero on your behalf and does not assess suicide risk by AI. Duty of care remains yours. See the Privacy Policy section on safety escalation.
  • You are the record-keeper for your patients' clinical records, including retention periods that apply to you.
  • You will keep credentials secure, use MFA where available, and will not share access with anyone not entitled to see patient information.
  • You will not use Wenara to provide care you are not qualified or authorised to provide.

5. Patient use

If you use the patient app, you agree to provide information that is accurate to the best of your knowledge, and to use the app to support care with your treating practitioner , not as therapy, diagnosis, or an emergency channel.

You control whether your practitioner can read free-text reflections, on a per-check-in basis. Structured check-in fields are always shared with them. Where a check-in indicates risk of harm, it is escalated to your practitioner regardless of the private-reflection setting.

6. Accounts, invite codes, and acceptable use

  • You must be 18 to create a practitioner account, or a patient account, unless a clinician-managed adolescent pathway applies.
  • Invite codes are personal. Do not publish or sell them.
  • Do not probe, scrape, or overload the service; do not attempt to access another person's records; do not upload malware.
  • We may suspend an account where we reasonably believe it is used unlawfully or puts patient information at risk.

7. AI-generated content

AI output can be wrong. It can misattribute, omit, or invent. Drafts are a starting point that saves typing, not a source of clinical truth. The review queue exists so a human signs off before anything becomes a record.

8. Your information and our limited licence

You (or, for clinical records, the treating practitioner / practice) retain ownership of content you submit. You grant Wenara a limited licence to host, process, transmit, and display that content solely to provide the service, including to subprocessors listed in the Privacy Policy.

That licence ends when the content is deleted from our systems, except for copies we must keep for legal, security, or clinical-retention reasons. We do not take a perpetual, irrevocable licence to use identifiable health information to market Wenara.

9. Fees

During the pilot, practitioner use and the patient app for invited patients are provided without a subscription fee, unless we agree otherwise in writing. We will give reasonable notice before charging. Nothing in these terms excludes Australian Consumer Law rights that cannot be excluded.

10. Ending the account

Practitioners may stop using Wenara at any time. You remain responsible for retaining clinical records. We will help you export them on written request during and for a reasonable period after the pilot.

Patients may delete the app account from Profile (when that control is available) or by emailing us. Deleting the app account does not delete the practitioner's clinical record.

We may end pilot access with notice, or immediately if these terms are breached.

11. Availability and third parties

We aim to keep Wenara available, but we do not guarantee uninterrupted service. Parts of it depend on Supabase, Vercel, Anthropic, Deepgram, and Resend. Their outages are outside our control.

12. Liability

Nothing in these terms excludes, restricts or modifies rights under the Australian Consumer Law that cannot lawfully be excluded.

Subject to that, and to the extent permitted by law: Wenara is provided on an “as is” and “as available” basis during the pilot; we are not liable for clinical decisions a practitioner makes, for content a practitioner approves, or for loss arising from reliance on Wenara as an emergency, monitoring, or diagnostic service; and our aggregate liability arising out of these terms is limited to the amount you paid us for Wenara in the 12 months before the claim (which is zero if the pilot is free).

Practitioners agree to indemnify Wenara against claims arising from their clinical practice, their failure to obtain consent, or their use of the product other than as documented, except to the extent we caused the loss by our own negligence or breach.

13. Changes

We may update these terms. If a change is material we will notify account holders. Continued use after the effective date means you accept the update. If you do not accept it, stop using Wenara and export your records.

14. Governing law

These terms are governed by the laws of New South Wales, Australia. The courts of New South Wales have non-exclusive jurisdiction, without limiting any non-excludable rights you have as a consumer.

15. Contact

Questions: privacy@wenara.health or hello@wenara.health.